Working with Conflict

About The Course

Conflict Mediation Skills for Managers

This two day course is designed to specifically address a critical skill that all leaders must have; how to mediate conflict between employees.

Course Outcomes

  • Become better able to manage yourself and others when there is conflict
  • Clarify your role as a manager/leader in resolving issues
  • Understand Relationship Awareness Theory® and its value in conflict management
  • Learn to think and act like a mediator

Course Description

Working With Conflict introduces participants to Relationship Awareness Theory® and to the best practice approaches used for resolving conflict and difficult situations.

The incorporation of interactive learning experiences and mediation activities gives participants the chance to practice various approaches to resolving workplace issues using real life examples.

Course Content

  • Learn to identify three types of conflict typically found in organizations
  • Understand the cost of conflict
  • Understand the leader’s role in workplace conflict
  • Establish an appropriate forum for resolving conflict
  • Practice “Listen to Learn™” – sorting out what is really being said

Partial Client List

  • AE Concrete
  • AMEC
  • BC Hydro
  • BCIT
  • Canadian Forces Unit
  • Canadian Manufacturers & Exporters
  • Chevron Canada
  • City of Surrey
  • Delta Controls
  • Dominion Construction
  • Envision Financial
  • Flynn Canada Ltd.
  • Formashape
  • Graham Construction
  • Hoggan & Associates
  • Inproheat Industries
  • Institute of Chartered Accountants
  • Johnstone’s Benefits
  • JS Redpath
  • KiSei Industries Ltd.
  • Klohn Crippen Berger
  • Knight Piesold
  • Layton Consulting
  • Lehigh Cement
  • Madrone Environment
  • MMM Group
  • Pacific Bindery
  • Pan American Silver
  • Reliance Insurance
  • Rio Tinto Alcan
  • School District #73
  • Simon Fraser University Library
  • Special Risks Insurance
  • Stantec
  • Terasen Gas
  • UBC Library
  • Whitewater Concrete

Info & Contact

  • Duration: Two days
  • Designed for all levels of managers and supervisors
  • For information please contact the instructor Rachelle Lee.