Wouldn’t it be great if all of our clients and colleagues were pleasant, helpful, and wonderful to deal with?
The reality is, sometimes we have to deal with clients or colleagues who are unreasonable, maybe even hostile, or who may simply drive us up a wall. How can we satisfy business goals, maintain mutual respect and not lose our cool?
This course is designed to provide participants with techniques to improve their working relationships with both internal and external clients. The session covers the 6-step process for dealing with challenging people who are exhibiting difficult behaviours.
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