The phrase “open, honest communication” is rapidly entering the realm of platitude, and that’s unfortunate. Just at the time we need more of it, people are using the words in a way that generates confusion, rather than clarity.
In conflict, communication wears two faces. It may be simultaneously the genesis of discord as well as the key to peaceful resolution; it may lead to time-wasting arguments or creative diversions. When we inadvertently – or stubbornly – misinterpret another’s words and attribute unworthy motivations to them, poor communication skills are at work.
Corporate leaders are guardians of company energy. They have the power to awaken creativity or suppress it, stimulate effort or dampen it, start production or stop it. Smart leaders understand this power and attempt to use it strategically.