ISO 9000 Implementation Support

In today's improvement-minded business environment, more companies are becoming ISO 9000-registered or are informally following ISO 9000 principles. Following a step-by-step system, they are tailoring their operations to conform to internationally consistent standards for both their business processes and human resource management practices.

ISO-registered and ISO-minded companies are industry leaders, prepared to compete in the world marketplace. They produce consistently high-quality products and deliver consistently unbeatable service. They save costs by identifying redundant or obsolete practices and control costs by reducing waste. They do so with the help of employees who are top producers and proactive problem-solvers.

ISO 9000 companies are committed to continuous improvement of product and service quality - and focused on continuous profitability.

ISO 9000 Requires	Einblau & Associates Delivers
Customer satisfaction monitoring	Customer service audits Customer satisfaction surveys
Client/customer service training	Customer service training
Preventative/corrective action planning	Problem-solving training Team effectiveness training Facilitator training
Quality assurance processes	Continuous improvement training
Annual planning for staff development	Training needs assessments Employee opinion surveys
Documented personnel policies and job descriptions	Human resource consulting and training services
Annual performance appraisal to identify training needs	Performance management programs and implementation training
Consistent supervision	Supervisor training Management training