Customer Service Audits

Introducing The Customer Service Audit.
A practical approach delivering dependable results.

Einblau & Associates are specialists in organization development and performance management. We have developed an informational tool that provides a way for you to make a difference in the success you have with your customers. Enhance loyalty, gain new business, and provide memorable, quality service.

Our Customer Service Audit is a unique survey tool - customized to fit your organization systems, procedures, and culture. It is composed of three customized component parts:

• Determination of Key Customer Contact Points
• Survey of Customer Opinion
• Survey report containing practical recommendations for improving customer service.

A Foundation For Business Success

Proven methods assure:

• An integrated strategy including pre and post survey communications strategy
• The right questions are asked
• Practical information you can act on quickly
• Customer contact before, during and after the survey enhances your customer relationship and builds the loyalty you want
• A survey report that recommends high potential opportunities.

The "real secrets" about customer needs aren't secrets at all.

Your customers want to be asked and will dramatically respond to meaningful service improvements.

With the Customer Service Audit we can help you unlock the secrets of memorable customer service so that you can make difference.

"Premium support increased by 28% and the company's earned loss ratio improved by a full 26 percentage points."   Canadian Northern Shield Insurance

"Survey results formed the heart of our business plan and our long term strategic plan."    OCL Industries

Partial List of Clients

• ICBC
• Canadian Northern Shield Insurance
• Rep Art
• Vancouver Port Authority
• BC Assessment
• Domtar - Island Paper Mills
• Society of Notaries Public of BC
• Pacific Forest Products
• BC Hydro
• Credit Union Central of BC
• UBC Student Services
• Vancouver Auto Auction