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Working With Conflict: (Mediation Skills for Leaders & Managers)
2010 Course Schedule
Vancouver, BC
Scheduled by Request
for registration information and to reserve space contact Rachelle Lee at: rlee@einblau.com
Alberta
Scheduled by Request
for registration information and to reserve space contact Rachelle Lee at: rlee@einblau.com
- Become better able
to manage yourself and others when there is conflict
- Clarify your role
as a manager in resolving issues
- Understand Relationship
Awareness Theory and its value in conflict management
- Learn to think and
act like a mediator
Duration:
Two days
Designed for:
Managers
and Supervisors
COURSE
DESCRIPTION:
Working With Conflict introduces participants to Relationship Awareness® Theory and to the best practice approaches used for resolving conflict and difficult situations. Putting these two practice areas together provides a powerful learning opportunity. The incorporation of interactive learning experiences and mediation activities gives you the chance to practice various approaches to resolving workplace issues using real life examples
COURSE
CONTENT:
You
will . .
 Learn
three types of conflict you typically deal with as a manager
Learn
the cost of conflict in your organization
Understand
the Managers role in workplace conflict
Learn
how to establish an appropriate forum for resolving conflict
Listen
to Learn™ - sorting out what is really being said
"I found the course fun, enlightening and extremely useful. The entertaining and hands-on approach to teaching the course made it easy to stay engaged in and absorb the content. I left the course feeling exhilarated by the situation. I had the opportunity to try out my new skills and insight I'd learned at the course to successfully mediate a conflict. I highly recommend this course for other managers."
Karen Cook Boas, APR
General Manager & VP, Client Services
James Hoggan & Associates
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"Excellent format and interaction. Very effective tools and techniques!"
Steve Panz, Inproheat Industries Ltd. |
"The Strength Deployment Inventory helps to understand self and others and how we/they approach conflict."
Karen Ayres, Envision Financial |
The 2008 course cost is $1,168.00 (including HST) all inclusive:
**Special pricing for APEGBC Members is $1,088.00
**14 Professional Development Hours credited to APEGBC Members
A partial list of companies who have had managers attend this course:
BC Hydro
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Dominion Construction
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Special Risks Insurance
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Delta Controls
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Graham Construction
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Johnstone's Benefits
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UBC Library
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CH2M HILL
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MMM Group
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AE Concrete
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Terasen Gas
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Simon Fraser University
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Flynn Canada Ltd.
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Knight Piesold
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Chevron Canada
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Rio Tinto Alcan
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School District #73
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Pan American Silver
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Layton Consulting
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Klohn Crippen Berger
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APEG BC
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Formashape
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KiSei Industries Ltd.
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City of Surrey, Eng.
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Whitewater Concrete
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BCIT
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Institute of Chartered
Accountants of BC
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