Performance Management:

OUTCOMES:

• Gain a foundation for developing work objectives - "Pictures of Success"
• Understand your role in helping others develop their own pictures of success
• Practice four essential performance management conversations
• Learn effective communication techniques that work for managing performance

Duration: One day

Designed for: Managers and Supervisors

COURSE DESCRIPTION:
This program focuses on providing participants with an overview of the Performance Management process. The course will cover all aspects of performance management from developing work goals and objectives with employees; assessing how well objectives are being met; conducting feedback conversations with employees.
The techniques learned in this session will motivate and encourage you to reconsider some of the ways in which you plan for and conduct ongoing performance reviews. Through a series of mini lectures and participation, you will actively learn how to use tested processes and interview techniques.

COURSE CONTENT:
You will . .
Learn techniques for ensuring positive interactions with employees when planning work objectives
Discover effective communication techniques for phone and face-to-face follow-up with employees who are having difficulty
Understand some of the basic principles of participative methods for gaining commitment
Understand how employees will willingly take ownership for their work objectives
Discover techniques for handling difficult employee feedback situations you would rather ignore