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Working With Conflict: (Mediation Skills for Leaders & Managers)
Presented in Collaboration with APEGBC
2008 Course Schedule - Vancouver
May 21 & 22, 2008 .. taking registrations now
Executive Inn Hotel, 1379 Howe Street, Vancouver, BC
for registration information and to reserve space contact Ron Einblau at: einblau@einblau.com
- Become better able
to manage yourself and others when there is conflict
- Clarify your role
as a manager in resolving issues
- Understand Relationship
Awareness Theory and its value in conflict management
- Learn to think and
act like a mediator
Duration:
Two days
Designed for:
Managers
and Supervisors
COURSE
DESCRIPTION:
You will
be introduced to Relationship Awareness® Theory
and to the approaches used by mediators when resolving difficult
issues. Putting these two practice areas together provides a powerful
learning opportunity. The incorporation of interactive learning
experiences and mediation activities gives you the chance to practice
various approaches to resolving workplace issues using real life
examples
COURSE
CONTENT:
You
will . .
 Learn
three types of conflict you typically deal with as a manager
Learn
the cost of conflict in your organization
Understand
the Managers role in workplace conflict
Learn
how to establish an appropriate forum for resolving conflict
Listen
to Learn™ - sorting out what is really being said
"Now there is a program that gets to the heart of what is needed to resolve conflict, using practical and understandable techniques. Great job - every manager should take this workshop!"
Mary O'Neil, Employee Relations Manager, Washington Mutual Bank |
"Excellent format and interaction. Very effecitve tools and techniques!"
Steve Panz, Inproheat Industries Ltd. |
"I found the "Mediation Skills for Managers" course fun, enlightening and extremely useful. Ron's entertaining and hands-on approach to teaching the course made it easy to stay engaged in and absorb the content. I left the course feeling exhilarated by the tremendous learning experience and, even more importantly, ready to tackle a real-life situation. I had the opportunity to try out my new skills within a few weeks. I'm very pleased to report I was able to apply the new skills and insight I'd learned at the course to successfully mediate a conflict. I highly recommend this course for other managers."
Karen Cook Boas, APR
General Manager & VP, Client Services
James Hoggan & Associates
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"The Strength Deployment Inventory helps to understand self and others and how we/they approach conflict."
Karen Ayres, Envision Financial |
The 2008 course cost is $1,095.00 (including GST) all inclusive:
**Special pricing for APEGBC Members is $1,020.00
**14 Professional Development Hours credited to APEGBC Members
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